Thank you for shopping at HotDealsLB.com. We strive to ensure your satisfaction with every purchase. Please review our return policy below to understand your rights and responsibilities.

Eligibility for Returns
1. Timeframe: You may return eligible items within 7 days of receiving your order.
2. Condition: Items must be unused, unscratched, and in their original packaging with all tags, accessories, and invoices intact.
3. Proof of Purchase: A valid order number or receipt must be provided.

Non-Returnable Items
For safety, hygiene, or legal reasons, the following items cannot be returned:
- Opened or used beauty/wellness products (e.g., cosmetics, skincare).
- Personalized or custom-made items.
- Sealed electronics/software where the seal is broken.
- Hunting tools, security devices, or car accessories that show signs of use.

Return Process
1. Contact Us First: Email support@hotdealslb.com or call +96171906071 within 7 days of delivery to initiate a return. Provide your order number and reason for return.
2. Approval: Our team will review your request and send return instructions if approved.
3. Pack The Item: Securely repackage the item. Our delivery company will handle the return/replacement process.

Refunds
- Processing Time: Refunds are processed within *3–5 business days* after we receive and inspect the returned item.
- Method: Refunds will be issued via Wish Transfer to your Wish account
- Deductions: Original shipping fees ($4) are non-refundable unless the return is due to our mistake.

Exchanges
We offer replacements for defective or incorrect items, subject to availability. If a replacement isn’t possible, a full refund will be issued.

Damaged or Defective Items
Contact us immediately if your item arrives damaged, defective, or incorrect. We’ll arrange a free return and replacement/refund.

Shipping Costs for Returns
- Customer’s Responsibility: You cover return shipping unless the return is due to our error.

Contact Us
For questions or assistance:
- Email: support@hotdealslb.com
- Phone: +961 71906071

Policy Updates
We reserve the right to update this policy. Changes will be posted on our website.

Note: This policy complies with general e-commerce standards. For legal compliance in Lebanon, consult a local expert.

Thank you for trusting HotDealsLB.com
The HotDealsLB Team

This policy is effective as of [Jan 2025]